Returns

Within 15 days from the receival date you can return your order.

In order we can refund your order, plese fill in the returns application form, pointing out the reason of the return.

Once we receive the product we will check the status. Remember the producto must be unused, with the original labels and box.

From the moment in which we received the returned parcel, there is a time of between 5 and 10 days to receive the money back in your account.

Important: In case you consider the reason of returning the order is because the product is defective, please contact us through the email info@swaan4rlberg.com,  providing pictures and a brief explanation with the reasons why you consider the product to be defective. Once it is reviewed, in case the defect is confirmed, we will proceed to return the product and refund the money.

Change of colour or size

In case you just need to change the size or colour, please treat it as a return, but pointing out in the area matter CHANGE OF COLOUR OR SIZE. Then please let us know the reference number and the colour or size you want.

Please pack the product back in the original box wirth the original product labels. In the moment of receiving the new shoes, you need to give to the delivery agency the parcel with the product you received before.

Important: The agency is authorised to open the parcel and check the status of the shoes in the momento of the delivery.

Contact us by phone or whatsapp

  • Customer Support 0034 679 356 342
  • Schedule Monday to Friday from 9:00 a.m. to 6:00 p.m.

Return form

Please fill in the returns form, pointing out clearly the reason of the return, and that you want your money to be refunded, or that you wish a change in colour or size.

En Juan Manuel Noguera Lechuga trataremos la información que nos facilites con la finalidad de enviarte información relacionada con tu solicitud sobre nuestros productos y servicios. La base jurídica que legitima el tratamiento es tu consentimiento. Podrás ejercer los derechos de acceso, rectificación, limitación, oposición, portabilidad, o retirar el consentimiento enviando un email a info@swaan4rlberg.com. También puedes solicitar la tutela de derechos ante la Autoridad de Control (AEPD). No se cederán datos a terceros, salvo autorización expresa u obligación legal. Puedes consultar información adicional y detallada sobre protección de datos en nuestra Política de Privacidad.

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